Shipping & Returns Policy
Shipping & Fulfillment
THE BUSINESS ships orders from our fulfillment locations in France and Thailand.
European orders: Orders to European destinations are fulfilled from our France warehouse.
Thailand & Rest of World: Orders outside Europe are fulfilled from our Thailand warehouse.
Shipping charges are calculated automatically at checkout according to the delivery destination, package weight and available shipping method.
Estimated Delivery Times
- Thailand: 1–3 business days
- European Union: 3–7 business days
- European non-EU countries: 4–10 business days
- Asia: 5–10 business days
- USA & Canada: 7–14 business days
- Australia & New Zealand: 7–14 business days
Delivery times are estimates and are not guaranteed. Delays may occur because of customs clearance, local postal services, public holidays, weather conditions or other circumstances outside our control.
Customs & Import Charges
Orders delivered internationally may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.
Where applicable, these charges are the responsibility of the customer and are not included in the shipping charge paid to THE BUSINESS unless specifically stated otherwise at checkout.
Returns & Refunds
All sales are final. We do not accept returns, exchanges or refunds for change of mind, incorrect size selection or products ordered by mistake, except where required by applicable consumer law.
This policy does not affect any mandatory statutory rights customers may have under applicable law.
Customers should carefully check product specifications, sizes, colors and quantities before completing an order.
For hygiene and safety reasons, opened or used cutman equipment, hand-wrapping products and worn or used apparel cannot be returned, except where required by law or where the product is defective.
Damaged, Defective or Incorrect Orders
If you receive a product that is damaged, defective or different from what you ordered, please contact us promptly after delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the product
- Photographs of the packaging where relevant
We will review the claim and, where applicable, arrange a replacement, refund or other appropriate remedy.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Additional shipping charges resulting from an incorrect or incomplete address, an unclaimed shipment, or a shipment returned to us may be charged to the customer where permitted by law.
Contact Us
For questions concerning shipping, damaged products or an order, please use the Contact page on our website.